q869 Privacy Policy –
How We Handle Your Data, Plainly Stated

1. Introduction

This Privacy Policy applies to all users of the q869 platform — including the q869 website at q869.app, the Android mobile app, the iPhone web app and all associated services. When we say "q869," "we," "us" or "our," we mean the q869 platform and the team operating it. When we say "you" or "the player," we mean anyone who visits, registers on or uses the q869 platform.

By creating a q869 account or using any part of the platform, you acknowledge that you have read this Privacy Policy and understand how your information will be handled. If you do not agree with how we collect or use data, you should not use the platform.

This policy is written in plain English and is intended to be genuinely readable. If anything is unclear or you have a specific question not covered here, contact us at [email protected] and we will respond directly.

2. Data We Collect

q869 collects information in two main ways — information you provide directly when using the platform, and information collected automatically through your device and session activity.

2.1 Information You Provide

• Full name and date of birth provided at registration
• Contact information including phone number and email address
• Identity verification documents if requested (such as a CNIC or passport copy)
• Preferred payment method details submitted during deposit or withdrawal
• Any communications you send to q869 support, including queries and complaints

2.2 Information Collected Automatically

• Device type, operating system and browser or app version
• IP address and approximate geographic location derived from it
• Session login and logout timestamps
• Games played, bets placed, amounts wagered and game outcomes
• Deposit and withdrawal transaction records including amount, method and timestamp
• App performance data such as crash reports and loading times

q869 does not collect data from your contacts, camera, microphone, file storage or precise GPS location. The permissions requested by the q869 Android app are limited to those genuinely needed to operate the platform and are explained in full on the Download page.

3. How We Use Your Data

The information q869 collects is used for specific, legitimate purposes related to operating the platform. We do not use your data for purposes beyond those listed below without informing you.

q869 does not use your data for targeted third-party advertising, does not build advertising profiles and does not share data with marketing companies.

4. Payments and Financial Data

All financial transactions on q869 are processed in PKR. When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the transaction is processed by the respective payment provider. q869 records the transaction amount, method, timestamp and outcome — but does not store your full payment credentials (such as your complete JazzCash PIN, card number or bank account password) on the q869 platform.

Transaction records are retained as part of your account history for the purposes of dispute resolution, fraud investigation and responsible gaming monitoring. These records are accessible to you within your account history and to q869 support when handling your queries.

If you raise a chargeback or payment dispute through your bank or mobile wallet provider, q869 will use relevant transaction records to respond to that dispute. Attempting to fraudulently dispute a legitimate transaction is a violation of the Terms and Conditions and may result in account closure.

5. Cookies and Device Data

q869 uses cookies and similar local storage technologies to keep your session active, remember your login state and ensure the platform works correctly across page loads. Without session cookies, features like staying logged in between pages or maintaining your bet slip would not function.

5.1 Types of Cookies Used

• Session cookies — temporary, deleted when you close the browser or app
• Persistent cookies — remember your login and preferences across sessions; have an expiry date
• Analytics cookies — anonymous, aggregated data used to understand how the platform is used and where it can be improved

5.2 What We Do Not Use Cookies For

q869 does not use third-party advertising cookies, remarketing pixels or cross-site tracking technologies. We do not share cookie data with advertising networks.

Most browsers and mobile devices allow you to manage cookies through your settings. Disabling all cookies will affect the functionality of q869 since session management relies on them. We recommend allowing session cookies at minimum for the best experience.

6. Sharing Your Data

q869 does not sell, rent or trade your personal data to any third party for marketing purposes. Your information is shared only in the limited circumstances described below.

6.1 Payment Processors

When you make a deposit or withdrawal, the relevant transaction details are shared with the payment provider you have selected (JazzCash, Easypaisa, your bank etc.) solely for the purpose of completing that transaction. These providers have their own privacy policies governing how they handle data.

6.2 Game Software Providers

Games on q869 are served by third-party providers including Pragmatic Play, NetEnt and PG Soft. To deliver their games, these providers may process basic session data such as your account ID, stake amounts and game outcomes. This is limited to what is necessary to deliver the game and is governed by each provider's own data processing agreements.

6.3 Legal Requirements

q869 may disclose account and transaction information if required to do so by applicable law, court order or to respond to a legitimate investigation of fraud or criminal activity. We will not disclose data beyond what is legally required in such circumstances.

6.4 Business Operations

In the event of a merger, acquisition or transfer of the q869 platform to another operator, your account data would form part of the transferred assets. You would be notified of any material change in the data controller before it takes effect.

7. Data Retention

q869 retains your personal data for as long as your account is active and for a reasonable period after closure to comply with our obligations and to handle any disputes that may arise. The typical retention periods for different categories of data are outlined below.

• Account registration details — retained for the life of the account and up to five years after closure
• Transaction records — retained for a minimum of five years for fraud prevention and dispute purposes
• Identity verification documents — retained for the duration required by applicable anti-fraud obligations, then securely deleted
• Support communications — retained for up to two years after the last interaction
• Session and gameplay logs — retained for up to two years in anonymised or pseudonymised form for platform analytics

When data is no longer needed and the retention period has passed, it is securely deleted or permanently anonymised so it can no longer be linked to you.

8. Your Data Rights

As a q869 user, you have the following rights regarding your personal data. These rights can be exercised by contacting support at [email protected] with your registered account details and a description of your request.

9. Account Security

q869 applies technical and organisational security measures appropriate for the type of data we hold. This includes SSL encryption for data in transit, access controls limiting which personnel can access account data and logging of administrative access to account records.

However, the security of your account also depends significantly on you. Your q869 login credentials are your responsibility. Choose a strong, unique password that you do not use on other platforms. Never share your password with anyone, including anyone claiming to be q869 support staff. q869 staff will never ask for your password in any communication.

If you believe your q869 account has been accessed without your permission — for example, you see login activity you do not recognise or your balance has changed unexpectedly — contact q869 support at [email protected] immediately. We will investigate and can temporarily restrict account access to prevent further unauthorised activity while we look into it.

10. Children's Privacy

q869 is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires players to confirm their age, and we may request identity verification to confirm this.

If q869 becomes aware that a user under 18 has registered and provided personal data, we will close the account immediately and delete the associated data. If you are a parent or guardian and believe that a minor has registered a q869 account using your device or contact details, please notify us at [email protected] as soon as possible so we can take action.

We encourage parents and guardians to use device-level parental control tools and to monitor the apps and platforms their children use. The q869 app and website are not designed for, marketed to or intended for use by anyone under 18.

11. Changes to This Policy

q869 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we offer, or changes in applicable standards. When we make material changes, the updated policy will be published on this page with a revised effective date at the top.

Continuing to use q869 after an updated policy has been published means you accept the revised terms. If you do not agree with changes to this policy, you should stop using the platform and may contact support to close your account and request data deletion as described in Section 8.

12. Contact Us

For any questions about this Privacy Policy, to exercise your data rights or to raise a concern about how your information has been handled, contact the q869 support team: